Nova Scotia Power is expanding credit monitoring after the recent ransomware attack.
Starting Wednesday, the utility will be offering five years of the free service to ALL its customers — past and present — regardless of whether you have already received a letter from them about the incident.
They originally offered two years to about 280,000 affected account holders.
In an update, the company says, “We have determined through our investigation that the personal information of former customers was also accessed on or around March 19, 2025, and later taken by an unauthorized third party, in addition to the personal information of the current customers to whom notifications have already been sent.”
Nova Scotia Power says they are working to determine the full scope of data that may be impacted but cannot rule out the possibility that some or all of the following personal information has been impacted:
- name
- phone number
- email address
- mailing and service addresses
- Nova Scotia Power program participation information
- date of birth
- customer account history (such as power consumption, service requests, customer payment, billing, and credit history, and customer correspondence)
- driver’s license number
For some former customers, bank account numbers (for pre-authorized payment) and Social Insurance Numbers may also have been impacted.
If you’ve already signed up for credit monitoring, it will automatically be extended.
The Office of the Privacy Commissioner of Canada and the Nova Scotia Energy Board have both launched investigations into the incident.
We know the recent cyberattack has impacted our customers and caused concern. That’s why we are now offering five years of TransUnion’s credit monitoring services to all customers—past and present—regardless of whether you received a letter from us about the incident. 1/2 pic.twitter.com/d4f2BvjcUW
— Nova Scotia Power (@nspowerinc) June 25, 2025
